Online Reviews

When your client deserves a one star review

How to Handle a Deserved One-Star Review for Your Client

Today’s Message: What to Do When You Get a Bad Review—and Deserve It? Recently, one of my clients received a detailed, scathing one-star review on Google. After talking with my client and hearing their side, it became clear that the customer’s expectations were unrealistic. Together, we crafted a response that respectfully explained the situation without

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